MUMBAI, India, May 1 -- Intellectual Property India has published a patent application (202641049636 A) filed by Arun Babu Veeranki, Hyderabad, Telangana, on April 18, for 'contextual intent-based communication routing system and method for asset-associated interactions.'

Inventor(s) include Arun Babu Veeranki.

The application for the patent was published on May 1, under issue no. 18/2026.

According to the abstract released by the Intellectual Property India: "A computer-implemented system and method for structured, context-aware communication routing based on the type of physical asset with which a user interacts is disclosed herein. Upon interaction with a machine-readable identifier such as a QR code or NFC tag affixed to a physical asset, the system resolves the asset identifier, determines the asset type classification associated with the asset, and retrieves a predefined set of structured intent options specific to the classified asset type from a persistent data store. The initiating user is presented with the asset-type-specific intent set through a dynamically generated web-based selection interface and selects the intent option that best describes their reason for contact. The selected intent is stored in a session record and embedded by an intent embedding module into structured communication payloads for each active channel. A multi-channel delivery module transmits the intent-embedded payloads across all configured communication channels including voice telephony with pre-call intent announcement, messaging application notification, and short message service. The pre-call announcement delivers the selected intent to the asset owner as a text-to-speech message before the voice call is bridged, enabling priority-based response decisions by the owner. An urgency classification mechanism assigns priority tiers to individual intent options and triggers elevated notification routing for high-urgency events. A custom intent capture module accepts free-form input for non-standard contact reasons. The system is extensible without application redeployment, supporting new asset type classifications and configurable intent sets through persistent data store management."

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