MUMBAI, India, Feb. 13 -- Intellectual Property India has published a patent application (202521133098 A) filed by Dr. Janardhan Kundlik Pawa; Dr. Rupali Bipin Sheth; Dr. Ajit Ashokrao Chandgude; Dr. Asmita Vaibhav Kulkarni; Dr. Jyoti Jalinder Kirve; Prof Dnyaneshwar Mohan Jagdale; and Dr. Sudarshan Popat Pawar, Baramati, Maharashtra, on Dec. 29, 2025, for 'artificial intelligence based ecommerce analytics helpdesk device.'
Inventor(s) include Dr. Janardhan Kundlik Pawa; Dr. Rupali Bipin Sheth; Dr. Ajit Ashokrao Chandgude; Dr. Asmita Vaibhav Kulkarni; Dr. Jyoti Jalinder Kirve; Prof Dnyaneshwar Mohan Jagdale; and Dr. Sudarshan Popat Pawar.
The application for the patent was published on Feb. 13, under issue no. 07/2026.
According to the abstract released by the Intellectual Property India: "The present invention relates to an artificial intelligence-based ecommerce analytics helpdesk device that integrates advanced machine learning algorithms with real-time data processing capabilities to provide comprehensive customer support and business intelligence solutions. The device comprises an AI-powered query resolution engine, predictive analytics module, sentiment analysis component, automated ticketing system, and multi-channel communication interface. The system processes customer interactions across various touchpoints, analyzes transactional data, identifies patterns in customer behavior, and generates actionable insights for business optimization. The device employs natural language processing to understand customer queries, machine learning models to predict customer needs, and deep learning algorithms to continuously improve response accuracy. The invention enables ecommerce businesses to enhance customer satisfaction, reduce response times, optimize inventory management, and increase overall operational efficiency through intelligent automation and data-driven decision making capabilities."
Disclaimer: Curated by HT Syndication.
