MUMBAI, India, Feb. 27 -- Intellectual Property India has published a patent application (202631019043 A) filed by C. V. Raman Global University, Bhubaneswar, Orissa, on Feb. 19, for 'an offline-first, ai-enabled system for decentralized issue reporting, automated routing, and immutable resolution tracking.'
Inventor(s) include Aditya Hota; Abhash Behera; Aniroodh Padhee; Ritesh Singh; Ankita Adhikary; Doyel Mishra; Ram Chandra Barik; Sukant Kumar Bisoy; and Rakesh Ranjan Kumar.
The application for the patent was published on Feb. 27, under issue no. 09/2026.
According to the abstract released by the Intellectual Property India: "The present invention discloses an Offline-First, AI-Enabled System for Decentralized Issue Reporting, Automated Routing, and Immutable Resolution Tracking, named SwarajDesk, designed to transform civic grievance redressal in India and similar developing-nation governance environments. The system integrates a local-first data architecture using Capacitor.js and IndexedDB to enable complaint capture without internet connectivity, an AI processing pipeline comprising computer vision-based image validation, multilingual NLP categorization across fifteen-plus Indian languages, abusive content moderation, and a generative AI agent for autoform- filling. Each complaint is stored immutably on an Ethereum-compatible permissioned blockchain with IPFS-based decentralized media storage, ensuring tamper-proof auditability and preventing administrative record manipulation. A 3-tier SLA enforcement mechanism encodes resolution timelines in smart contracts and automatically escalates unresolved complaints up the governance hierarchy. A RAG-based multilingual voice chatbot and an optional Drone-on- Demand verification module further enhance citizen accessibility and complaint authenticity validation respectively. The system is deployed on Google Cloud Platform with Kubernetes orchestration, providing role-based analytics dashboards with geospatial heatmaps and SLA compliance reporting for all stakeholder tiers, enabling transparent, accountable, and inclusive civic governance."
Disclaimer: Curated by HT Syndication.
