MUMBAI, India, May 1 -- Intellectual Property India has published a patent application (202611024475 A) filed by Chandigarh University, Mohali, Punjab, on March 2, for 'an artificial intelligence chatbot system for automated understanding and response to civic service queries.'
Inventor(s) include Harshdeep Saini; Deepesh Vyas; Arvind Kumar; and Sapna Aggarwal.
The application for the patent was published on May 1, under issue no. 18/2026.
According to the abstract released by the Intellectual Property India: "The present invention discloses a multilingual, context-aware artificial intelligence-based chatbot system for automated understanding and response to civic and municipal service-related queries. The system enables citizens to interact with municipal authorities using natural language, including regional languages, mixed-language inputs, and locally used civic slang. The invention employs a hybrid language detection mechanism combined with contextual inference to accurately identify the intended language of user queries. Domain-specific query transformation maps colloquial civic terms to standardized terminology and translates the query into a processing language without loss of meaning. Advanced natural language understanding techniques are used for intent recognition, entity extraction, and multi-turn context management. Relevant information is retrieved from a centralized knowledge base comprising structured and unstructured municipal data, ensuring consistency and accuracy. Responses are generated and translated back into the user's original language for effective communication."
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