MUMBAI, India, Feb. 27 -- Intellectual Property India has published a patent application (202621004644 A) filed by Dr. Vishwanath Karad Mit World Peace University, Pune, Maharashtra, on Jan. 16, for 'a system for multimodal generative ai to personalize service interactions.'
Inventor(s) include Milind Sudhakar Pande; Varad Vivek Vishwarupe; Himangi Milind Pande; Shubhalaxmi Joshi; Vishal Kamalakar Pawar; Navneet Kumar Chaudhary; and Mohammed Imran Khan.
The application for the patent was published on Feb. 27, under issue no. 09/2026.
According to the abstract released by the Intellectual Property India: "The present subject matter relates to a system (100) for personalizing service interactions using a multimodal generative artificial intelligence framework. The system receives user inputs in multiple modalities including text, audio, and video. The inputs are pre-processed, encoded, and transformed into unified multimodal representations through feature fusion. Based on these representations, the system performs context analysis and intent inference to identify user needs and interaction context. A personalized response is then planned using generative artificial intelligence techniques. The system further incorporates explainable artificial intelligence to generate interpretability information associated with the planned response. A human-in-the-loop mechanism reviews and validates the response to ensure reliability and compliance. Upon validation, the system generates and delivers a finalized multimodal response to the user. Additionally, feedback from interactions is captured, securely logged, and utilized for continuous learning, system improvement, and adaptive personalization over time."
Disclaimer: Curated by HT Syndication.
