MUMBAI, India, May 29 -- Intellectual Property India has published a patent application (202641064489 A) filed by Satyendra Kumar Vanapalli, Vijayawada, Andhra Pradesh, on May 21, for 'a system and method for self-learning customer relationship management (crm) automation.'
Inventor(s) include Satyendra Kumar Vanapalli.
The application for the patent was published on May 29, under issue no. 22/2026.
According to the abstract released by the Intellectual Property India: "A system and method for self-learning customer relationship management (CRM) automation are disclosed. The system receives customer interaction data from multiple customer touchpoints including sales channels, support platforms, communication systems, and transaction interfaces. A data processing module structures and classifies the interaction data into customer interaction profiles. A recommendation engine generates automated recommendations associated with sales actions, support resolutions, lead prioritization, communication responses, and workflow execution based on analysis of the customer interaction profiles. A machine learning module continuously learns from historical outcomes, customer engagement behavior, feedback data, conversion metrics, and support resolution effectiveness to dynamically improve recommendation accuracy. An automation controller triggers CRM actions including ticket assignment, communication scheduling, escalation handling, and customer record updating. A feedback integration module retrains recommendation models using subsequent interaction outcomes to enhance automation efficiency, customer engagement, operational responsiveness, and decision-making performance within CRM environments."
Disclaimer: Curated by HT Syndication.
