MUMBAI, India, May 29 -- Intellectual Property India has published a patent application (202611049863 A) filed by Noida Institute Of Engineering & Technology, Greater Noida, Uttar Pradesh, on April 20, for 'a context-aware it ticketing system with priority optimization.'
Inventor(s) include Dr. Prabha Shreeraj Nair; and Vikrant Malik.
The application for the patent was published on May 29, under issue no. 22/2026.
According to the abstract released by the Intellectual Property India: "A context-aware IT ticketing system includes a ticket intake interface (101), a semantic interpretation module (102), a context aggregation engine (103), a priority optimization engine (104), a resolver matching controller (105), a workflow state manager (106), an enterprise data connector layer (107), and a decision ledger (108). A submitted service issue is normalized, semantically interpreted, enriched with enterprise context, and assigned a dynamic priority value. The system further selects a resolver destination using expertise and workload factors, supports lifecycle-based reevaluation, and records structured decision rationale for auditable service handling."
Disclaimer: Curated by HT Syndication.
